CRM Riddle Brothers Roofing

1. Who we are

Riddle Brothers Roofing and Construction LLC ("Riddle Brothers," "we," "us") runs the Riddle Brothers CRM website and the Riddle CRM app for iPhone and Android. Both are work tools for our employees and the contractors we authorize. They are not offered to the general public, and nobody can create an account on their own: accounts are created by a Riddle Brothers administrator.

This policy explains what information the website and the app collect, what we do with it, and the choices you have.

2. Information we collect

Account details. Your name, work email address, phone number, job title, role and profile photo. Your password is stored only in a scrambled form that we cannot read.
Business records. What you enter or view while doing your job: customer names, addresses, phone numbers and email addresses, job details, measurements, estimates and worksheets, invoices and payments, appointments, notes, messages, documents and signatures.
Photos, videos and files. The ones you take with the camera inside the app, or choose from your library, and attach to a job, a receipt or a message. The app uses the camera and your photo library only when you use those features.
Device and usage information. Your device type, operating system and app version, your IP address, the time of each request, and a notification token that lets us send notifications to your device.
Location. The map screen can show where you are if you allow it. Your location is used on your device only. It is not sent to our servers and we do not store it.
Face ID and fingerprint. If you turn on the app lock, your phone checks that it is you. We never receive or store your face or fingerprint data.
Cookies. The website uses cookies to keep you signed in. We do not use advertising cookies.

3. How we use it

To run the CRM: manage leads and jobs, schedule appointments, prepare estimates, invoices and documents, and keep job photos and files together.
To sign you in and keep accounts secure.
To notify you about assignments, appointments and messages.
To keep our records in step with the business services listed in section 4.
To find and fix problems, and to meet legal obligations.

We do not sell personal information. We do not use it for advertising, and we do not track you across other companies' apps or websites. The app contains no advertising or analytics software.

4. Who we share it with

We share information only with companies that provide a service to us, and only what that service needs:

our hosting and file storage providers, including Cloudflare;
Apple and Google, to deliver notifications to your device and to display maps;
Intuit QuickBooks, for customers, invoices and payments;
Google Calendar and Microsoft Outlook, when a staff member connects their own calendar, for appointments;
EagleView, for roof measurement orders;
PandaDoc, for documents sent for electronic signature;
SalesRabbit, for sales leads.

Each of these companies handles the information under its own privacy policy. We may also disclose information when the law requires it.

5. Storage, security and how long we keep it

Information is stored on servers run by our hosting providers and is encrypted while it travels between your device and those servers. What each person can see and change is limited by their role. We keep business records for as long as we need them to run the business and to meet legal, tax and warranty obligations.

6. Your choices

You can see and update your own details on the Profile screen in the app or on the website.
You can turn notifications, camera, photo and location access on or off at any time in your device settings. The app keeps working, apart from the feature that needs that access.
You can ask us for a copy of your personal information, ask us to correct it, or ask us to delete it, using the contact details below.

7. Deleting your account

To have your account deleted, ask a Riddle Brothers administrator or write to us at the address below. We will close the account and remove your personal details from it. Job records you created while working with us (for example notes, photos and appointments) stay with the job as company records, and we keep what the law requires us to keep.

8. If you are a customer

If you are a Riddle Brothers customer and want to know what information we hold about you, or want it corrected or deleted, contact us using the details below.

9. Children

The website and the app are work tools. They are not intended for children, and we do not knowingly collect information from anyone under 13.

10. Changes to this policy

If we change this policy we will post the new version on this page and update the date at the top.

11. Contact

Riddle Brothers Roofing and Construction LLC
4410 Lakeview Pkwy, Ste C, Rowlett, TX 75088
Phone: (214) 884-8346
Email: info@rbrc.net

Privacy Policy